General Terms and conditions (GTC)

of the RenMai Publisher / Agency Bauer Ltd

Status: November 2015

Scope


These terms and conditions apply to all business between the Renmai publisher / agency Bauer advertising mbH (hereinafter : Ren ) and its customers in the current actual vesion, at the time of purchase or completion of contract.

The Renmai GTC apply to digital content (for example, reference works) and physical products (for example, books , CDs) to all channels provided by RenMai.

This document can be printed, saved or downloaded as a pdf file
 

Download RenMai AGB - pdf

Ordering goods

RenMai products can be ordered online, per telephone or per email.

Your written or telephone order constitutes an offer to RenMai to conclude a purchasing agreement. Your oder will be confirmed by us by email. The use of the RenMai online reference work "Meridians and acupuncture points" can ensue directly after (online) payment of the annual subscription.

As long as RenMai is presented with a valid Email address of the client, the client will immediately receive a confirmation email when buying online, which also constitutes the invoice. Please not that the sales contract only materialises with the dispatch or activation of your product.

Payment conditions and reservation of ownership

All prices include VAT.

Payment of physical product deliveries: The ordered goods must be paid immediatedly upo reception via transfer form or online banking. Until full payment the goods remain the property of RenMai. If you fall behind with your payment we reserve the right to charge you overdue fines that will be added to your invoice. Austrian law applies. Jurisdiction is Vienna.

Payment of only online accessible works: The online refence text "Meridians and Acupuncture points" is paid online immediately with ePayment (Wirecard Checkout Terminal with inclusion of IMMEDIATE transfer and credit card company via Card Complete) before the first use. The Renmai ordering process only accepts the indicated payment methods.

The annual subscription for the reference work "Meridians and Acupuncture points" automatically expires after one year. You obtain in time prior to the end of the subscription a reminder email for renewal. 

Terms of delivery

We deliver physical goods immediately, provided that the goods are in stock. Deliveries are made within Austria and Europe with additional offestting of postal fees. The invoice is enclosed with the product and is to be paid immediately upon reception.

Right of withdrawal and reclamations

Regardless of the statutory right of withdrawal you can return within 14 days upon reception all purchased items in a perfect and unused condition, or cancel the online access, without giving a reason.

If you make use  of your of your right to exchange or return within 14 days after the receipt of your product, the purchase agreement lapses.

Please send the article to the following address:

RenMai Verlag / Agentur Bauer
Johann-Hoffmannplatz 3/1/6
1120 Vienna, Austria

To meet the deadline an message with the request for retraction within this time span per email to verlag@renmai.at or by phone +43 664 253 1717 suffices. Please note that the phone is ususally only in use during office hours (Monday- Friday).

In case of a return ensues the rescission of the contract and credit note of carried out payments, after the reception of the returned article, minus delivery charges. If the articles upon return have traces of use or damage, we reserve the right to claim compensation.

Prices and handling charges

All prices in the online shop are in Euros and include VAT. Generally only the incurring postage is added, but no additional handling charges. From an oder value of 90 Euro no postage costs are charged.

Warranty and liablity

RenMai vouches for defects within the scope of statutory provisions of the bookselling trade.

The respective authors are liable for the accuracy of the contents of the articles on sale.

The RenMai refernce work "Meridians and Acupuncture points" is aimed to serve as learning tool and source of information for practitioners and learners. The editors therefore recommend to only use the content of the work on the basis of a well-founded training course and with appropriate professional- legal status. This reference text should not encourage either laymen, or specialists to "heal" the body by pressing points. The references to indications and symptoms are only to be understood in connection with the integration into the overall system.

Date protection

RenMai binds itself to treat the personal data of customers confidentially, according to the data protection regulations and not to pass it on to third parties.

Copyright in downloads

Our downloads and online- texts are copyrighted. RenMai procures the customer no property of these works. The client obtains the simple, non- transferrable right to use the offered titles exclusively for personal use, in accordance with the copyright law, in the kind and manner the texts are provided. The customer is permitted to print out the contents, download downloads once and copy only for personal use.
Moreover, it is not permitted to change in any way the content of downloads or editorially adapt them or to use modified versions, to copy them to third parties, make them publicly accessible, or to make accessible or transmit, in the internet or in other networks for a charge or free of charge, to imitate them, to resell, or to use for commercial purposes.

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